Lessons in corporate cruelty

Part 8: Improv

Editor’s note: this is the last post in an eight-part series about work-life identity in high-tech America.

In the dark on my morning walk I’ll pass by the horse farm on the outskirts of our neighborhood. It’s in a private community of large, multi-acre lots that will one day be developed. But for now it’s just swaths of open land. I’ll sometimes see a pack of coyotes slink by and imagine I’m in the country. With the open sky it’s a great place for star gazing or to watch the sun come up. I’ll go there every morning before I start work to get myself connected and reflect.

At the farm you can hear the horses bray, a rooster crow, and the sound of laborers warming their tractors, laughing and chatting as they clean the stables and start their day.

I think about them and I think about me and what we do for money. White collar, blue collar: whichever kind, it’s still a collar, an identifier. And for as mixed up as I’ve been over work, it’s really just a role we play. You can find yourself or lose yourself in it just easily. And there are more important roles to play in life.

I didn’t blame my old client Jackie for being crappy with me, I blamed her boss Max for creating an environment like that. I didn’t even blame him. No one was all cruel or kind, it felt better to assume everyone was just doing their best. And some of us had more to work through than others.

Jackie left Microsoft and went to work for another tech company. Ironically, so did Max (the same one). But he was like a different person there: kind and fun to be around. Audrick opened a bakery that was so successful he opened another. Gianna went to work for the enemy, Amazon.

I thought I picked a bad time to be unemployed, just before the pandemic, but then work started rolling in and never stopped. From early 2020 until the end of 2022 I could work whenever I wanted. The world needed access to the cloud and companies like Cisco needed help marketing it.

I returned to my old consulting firm, this time as a subcontractor. I didn’t have to manage people, I did all the work myself. I could take off for weeks at a time, and often did. I sometimes felt like a trapeze artist, hanging on to one job but then letting go as I reached for another.

I worked out of my bedroom, right next to the bed. I learned pretty quickly I could take naps throughout the day or just lay there with my phone and rise like an automaton. Everyone I worked with was online, as far away as London or Singapore. Technology gave the impression of connecting us but it could never substitute the true connection we needed as humans.

I learned from a peer that being successful at this line of work wasn’t just about the writing, but how you delivered it in client reviews. You had to kind of present it. So I’d read my narratives like I was reading a script, auditioning for a role. I found the right moments to pause or emphasize, I rehearsed. I worried like hell the world would end and I’d be out of a job so I gave it my all. Like many others I worked a lot harder and longer at home than I did in the office. And I got real productive fast.

But when you give too much of yourself to a job you can neglect other parts of your life, other roles. Perhaps that’s what they mean by work-life balance. People needed my help as dad or husband, child or friend—people I cared about the most. Too often I prioritized work. Relearning that lesson the second or third time hurt worse than the first.

You could find yourself in work or lose yourself in it, even hide there. You could say the same about life. None of us had any prior experience or rehearsal time, life was as much a form of improv as work—for any role, from worker to parent, friend, or partner.

To play the role best you had to connect with it on a personal level. That’s how you made it real. A good actor could connect their true selves to the role so the audience couldn’t tell the difference, where one ended and the other began.

I wasn’t sure where the two parts diverged in me, or if it would even matter in the end. And for the first time that didn’t feel like a problem. It felt like a new kind of freedom.



Categories: Memoir, writing

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14 replies

  1. Reading this serial prompted me to think more seriously about Corporate Culture, which until now I’ve dismissed as piffle crafted by consultants needing to make a mark, a yen, a buck or a pound.
    ~
    I like the way that you’ve revealed that people act out a role in these power settings. I suspect that many do it unconsciously and can see how doing it consciously might improve the performance, feel liberating and, paradoxically, help to feel more at ease with one’s self.
    ~
    I love the fact that there are two happy endings to this story – one at the start when we learn what happened to the other actors, and for yourself before the curtain bow.

    Have a wonderful Sunday Bill.

    Cheers
    DD

    Liked by 2 people

    • Hey Deedee, thanks for the thoughtful comment and for reading along these past few weeks, was fun! Hearing reactions from friends liked you helped goad me on a few times I didn’t feel like carrying on, so really appreciate the support and encouragement. Glad I had a taste of the consulting world and could share my take on it with you. And glad you liked the happy ending, me too. Be well good sir! And do good.

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  2. Thank you for sharing this eight-part series with us. I’ve thought of doing something similar, but am not ready to write it and make it public yet. Hopefully you have smooth sailing in the years ahead.

    Liked by 1 person

    • Yeah of course Mark and thanks for the encouragement, and for reading! Also appreciate you sharing your reactions along the way. And give it a go when you’re ready! Here’s to smooth sailing! Have had a really good past couple months and hoping that extends into the new year. Be well!

      Liked by 1 person

  3. Even though I wasn’t there, the gist of it brought back memories. The politics, the challenges, the expectation that if you gave them a miracle once, they should be routine. Here’s to relatively happy, well oiled work places!

    Liked by 1 person

    • I’m so glad you joined Dave, and thanks for sharing your reaction! Here’s to it. Glad for you you have the time, space, and distance to know better right?! Ha ha. Be well my friend, and happy Sunday.

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  4. The re-learning part was what caught my attention, Bill. Ofttimes it seems that the most important lessons come back over and over. Are we thick, or what? What’s the what? Scared? Narcissistic? Absent-minded? Who knows.

    The penultimate para is about having (and I think this is the correct phrase, learned from your good self) skin in the game. Which I hope means having enough commitment that something is at stake for you.

    A bit curious about the ‘freedom’. Strong word to end on. Is it more than simply being disengaged from the worry about diligent corporate Bill vs emotionally/socially connected Bill?

    I really enjoy reading the identity struggles/reflections.
    One of my favourite quotes runs along the lines of, “Beware people who have congealed into their final shape.”

    Liked by 2 people

    • Gosh that’s a dense set of thoughts there Bruce, I read it last night and had to read it again this morning, thank you. I liked the line about relearning the lesson but perhaps didn’t develop it as much as I could have, but it’s there at least. Felt like lots of this was kind of a well-developed outline if I want to come back to it again. I spent a couple hours reworking that ending. Was fun and challenging, more the latter. Was trying to capture some feeling of peace I think I’ve finally arrived at with work, but you’re right, broader than that too. Frankly I think sobriety has helped! It feel like a selflessness, that’s maybe attached to that quandary over identity-seeking to just resolve or resign oneself, literally. That’s the freedom part. Sigh, I need a coffee. Thanks for reading and being such a good friend.

      Liked by 1 person

  5. I’ve just caught up on this fascinating series. I have to say it struck some kind of chord, as one currently feeling rather over my head in a quasi-contracted work situation. I’m definitely in the phase of questioning this corporate-type life more than ever before – if it’s worth the toll it takes. If there is even any other option. Weird how I can know, on the one hand, that my worth isn’t tied to my work, but feeling, on the other hand, that I must succeed at it or accept being a failure. Hope I’m not wrong to say it seems that you have faced a similar existential query and come out the other side intact. Cheers to finding peace. Thanks for sharing your story.

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    • Hey cj! What a remarkable and nice thing for me to wake up to here, first of all thank you! I think it’s normal to feel over one’s head, for what it’s worth. That’s the way of it, with contracting isn’t it? One of my colleagues said once, “they wouldn’t hire us if they could do this themselves.” Sometimes it’s just staff aug but oftentimes it’s super specialized work. I think the analogy of plumbing fit pretty well in my one episode ha ha. I have deep respect for plumbers, if you carry out that analogy of squeezing into tight spaces.

      There is the slippery slope of how we identify with the work, though. And in my experience sometimes that bit me. So I’ll wish you well in that regard if you’re feeling like “I might be a failure.” First, I think failure gets a bad rap and we can fail and that’s not altogether bad, in some cosmic sense at least. And also because it’s not really “us,” it’s a role we’ve assumed. We get paid not for our worth but for how much the role is valued.

      I’m sorry if I tried to sound sage-like here, but some of what you eluded to has been part of my make-up too so was trying to extend a hand of support and confidence! Be well my friend, and thanks for sharing your thoughts here. — Bill

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  6. Well, this series has been at different times interesting, informative, educational, entertaining, and unpleasant. I enjoyed reading about your adventures in this weird world of contracts/marketing/power-gaming, etc., and there’s a lot I can relate to and a lot I’m glad I cannot relate to, if that makes sense. Doing good work on your own is not easy, and managing people with intent to get them to do good work on your behalf or someone else’s is even more not easy. And then balancing that with being a good dad and husband, well… that’s super hard, to say the least.

    Liked by 1 person

    • Yeah I can see where you would relate from the B&N days right? To some extent. I like the way you put it (at times interesting, unpleasant etc.): all true. Thanks for spinning the prism with me duder. Super glad you could. And happy Christmastime! Hope it is for you and yours, that’s what’s most important ain’t it? Have to remind myself of that sometimes. Be well…

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