Brands aspire to elevate people to a positive emotional state. But the word brand itself is cold, distant, transactional. It’s the people with the logo on their shirt that make or break it. The bright people in the corporate office… Read More ›
customer service
How’s my driving?
I needed an invoice to get paid while I was gone from work. I asked James and Lisa to coordinate. When I came back, a copy of the invoice was on my desk, indicating “paid.” I contacted the vendor just… Read More ›
Bill Pearse 